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Our Terms & Conditions Shape Your Account

When you open an account with 11 2d, you're entering into a clear agreement about how deposits work, when withdrawals clear, and what we expect from you.

Payment via DANA, OVO, GoPay, QRISAccount security & verificationWithdrawal & deposit rules
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11 2d Our Terms & Conditions Shape Your Account
GET HELP WITH TERMS

How to Contact Us About Your Account

Questions about how our terms apply to your account? Our support team is built around your region and available through multiple channels.

Live Chat Open the chat icon in your account lobby (top right) during hours 09:00–23:00 daily.
Email Support Email [email protected] with your account number and question.
In-Account Messages Go to your account settings, select 'Messages,' and send a message directly to our…
YOUR DATA & SECURITY

How We Protect Your Information

Our terms spell out exactly how we handle your personal data, account balance and transaction history.

Encryption Standard

All data in transit and at rest is encrypted using 256-bit SSL.

Withdrawal Verification

Before funds clear, we verify your withdrawal request matches your registered identity and linked payment account.

Data Retention

We keep your account history, transaction records and identity verification documents for seven years.

Third-Party Access

We share data only with payment processors to verify deposits and withdrawals.

Account Closure

Request permanent account closure in your settings under 'Account Security.

Data Change Requests

Update your phone, email or withdrawal wallet details in settings anytime.

Terms & Conditions – Your Questions Answered

Below are the questions we hear most often about how our terms work in practice — from deposit verification to withdrawal holds and what happens if you close your account.

Your withdrawal request goes into pending status until you submit a valid ID and confirm your payment method. This typically takes 10–15 minutes once you upload the documents. We do this to comply with local law and protect both your account and our platform from fraud.

Yes. You can add DANA, OVO, GoPay and QRIS to your wallet from account settings. However, your first withdrawal must go back to the same payment method you used for your first deposit — this is a security rule that stops unauthorised transfers.

Deposits via DANA, OVO, GoPay and QRIS clear instantly — your balance updates in the lobby within 30 seconds. Withdrawals are verified within 24 hours and typically land in your wallet within one business day, depending on your bank's processing speed.

Suspension happens when we detect rule breaches — repeated failed verification attempts, multi-accounting, or abusive behaviour toward other players. We'll send you an email explaining the reason. You can appeal through [email protected] within 30 days if you believe it was an error.

Your account balance is yours. We hold it in a segregated player fund and never use it for operating costs. If 11 2d ever closes, your funds are returned in full to your linked payment method. This is a legal requirement we follow strictly.

You can update phone, email and linked payment methods anytime in your settings. Changes to your name or identity documents require verification; submit updated ID and we'll confirm within 24 hours. Permanent account closure can be requested at any time.

You must be of legal age to hold an account where local law permits. We check your birth date during registration and verify it again when you submit your ID. If you're under the legal age for your region, your account will be closed and any balance returned.

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