Your legal and account questions answered
Your account stays active and secure indefinitely. We do not close accounts due to inactivity. If you return after weeks or months, simply log in with your password. Your account balance and history remain unchanged. If you wish to close your account, contact support and we will process the closure within 3 business days.
Yes. Contact our support team through live chat or email and request a data export. We will compile your personal details, deposit records, withdrawal history, and game logs into a downloadable file. The export typically arrives within 5 business days at no charge.
Deposits are final once cleared through your payment method. If you dispute a deposit after it reaches your account, we investigate with your bank or wallet provider. Withdrawals are only reversed if we detect fraud or policy violation. Contact support with transaction details to open an investigation.
In the login screen, tap 'Forgot password' and we'll send a reset link to your registered email. Follow the link to create a new password within 24 hours. If you lose access to your email, contact support with your account ID and verified identity details.
No. We do not sell or share your personal information for marketing. Your data is used only to operate your account, process payments, and comply with law where it applies. Third parties access your data only when required by regulatory authority or to facilitate your payment transactions through DANA, OVO, GoPay or QRIS.
We accept deposits and withdrawals via DANA, OVO, GoPay and QRIS. Each method clears within seconds to a few minutes. Your registered payment details are used for all transactions; you can update them in account settings. Withdrawal requests are verified against your identity before processing.
Our full legal terms, privacy policy, and account rules are available in the footer of this site and within your account settings. You can request a copy via email from our support team. We update our terms periodically; you will be notified of material changes by email.
